CUSTOMER SERVICE

NURSENAAYDINCOM membership; Online order tracking View order history Be aware of discounts in advance Editing personal information Getting information about new updates Creating a favorite product list NURSENAAYDINCOM manage wallets and gift certificates Allows you to enjoy your privileges.

You can order without being a member of NURSENAAYDINCOM. After placing the order, you can log in to NURSENAAYDINCOM with the password sent to you and track your order.

Clicking the forgot password button; Password reset link will be sent to NURSENAAYDINCOM if you enter your e-mail or GSM number that you have created a membership for.

You can update your contact information from My Account - My Address Book.

For membership cancellation requests, info@nursenaaydin. If you send an email to com your request will be processed within 48 hours.

Choose the payment method on the page that opens, click the "Complete Order" button and make your purchase.

You can cancel your order by following the steps of "Cancellation Request" from "My Account" - "My Orders" - "Order Detail" page before the cargo is released. In line with your request, you will be contacted within 48 hours. When your cancellation request is approved, you will be notified via SMS.

Your order is waiting at the accounting payment approval stage. Payment confirmation will be made within 24 hours. Your order number will be notified via SMS after the payment confirmation process.

You can check your order from "My Account" - "My Orders" page by following the "Order Detail" steps.

For your purchases from NURSENAAYDINCOM, you can pay in installments or one-shot using any bank's credit or debit card. Payment is not made with credit cards of foreign banks.

We do not have a cash on delivery option.

The products you buy from NURSENAAYDINCOM are delivered with Yurtiçi and PTT cargo companies.

The delivery fee is 35 TL for your orders of 800 TL or less from NURSENAAYDIN. Shipping is free for purchases of 800 TL or more.

Products purchased from NURSENAAYDINCOM; It is delivered to the cargo within 1-3 working days from the date of order. Delivery time for shipments within Trabzon is 1-2 business days, and delivery time for shipments to all of Turkey is 2-4 business days on average. Delivery times may vary depending on the density of cargo companies. Note: Orders; It is delivered to cargo within 3-5 working days during busy periods such as discounts/holidays.

If the order has been shipped out, address change can only be made with shipping companies. You can contact our Customer Service team for your address change request.

You can check the cargo package that you think was damaged during shipping, by opening it in front of the cargo officer you received it from. If there is any damage to the product or there is a missing product in the cargo package, you have the right not to receive the package by keeping a report with the cargo company. The recorded products will be delivered to NURSENAAYDINCOM head office by the cargo company and action will be taken in line with your request.

Yes, delivery is provided in an average of 18 days.

It is very important for us that you are satisfied with the products you buy from NURSENAAYDINCOM. However, if you want to return the product, you need to follow the steps below. You can create a return request by following the steps “My Account” – “My Return Requests”. After selecting the order you want to return, you can select the "Reason for Cancellation" and "Cancellation Return Type" options and click the "Save and Continue" button to finalize the process. You can deliver the return package to the nearest DOMESTIC cargo branch with the DOMESTIC cargo return code.

The return period is 14 days from the product delivery date. You can return the products that have not lost their tags and therefore have not lost their resaleable properties. The return of used, washed, damaged packaging will not be accepted. Even unused, cosmetics, underwear, socks, all kinds of personal care products, accessory products, etc. Returns of products are not accepted.

You will be informed via SMS after the cargo package delivered by Yurtiçi Kargo on behalf of NURSENAAYDINCOM is opened.

Depending on the working conditions of Iyzico and the bank, the amount will be paid within 7-14 working days with the payment method used in the purchase. In addition, the refund of installment payments is made in installments as per bank processes. Refunds vary depending on bank processes and delays may occur. We ask you to follow these processes through the bank. After the refund amount is paid, notification will be made via SMS and mail.

Except for defective products, the shipping fee belongs to the sender for returns. Except for the 35 TL shipping fee paid for orders of 500 TL or less, the entire product price is refunded. For orders of 500 TL or more, a refund is provided by deducting 20 TL of cargo service fee from the product price.

You can find out about store stock status by contacting our Customer Service department.

You can visit our store between 10:00 - 18:00 every day of the week. Address: Usun street Trabzon https://www.adres

Our customer service; It serves between 9:00 - 18:00 on weekdays, Saturday: 9:00 - 18:00. Our customer service is not working on Sunday and public holidays. Us on public holidays info@nursenaaydin.com. Emails will be answered within 24 business hours at the latest.